What personal data is processed

  • Name, phone number, and email address;

  • Delivery address of goods;

  • Bank account number;

  • Details related to the cost of goods and services and payments (purchase history);

  • Customer support data.

Purpose of personal data processing

Personal data is used for managing customer orders and delivering goods.

Purchase history data (purchase date, product, quantity, customer details) is used to compile an overview of purchased goods and services and to analyze customer preferences.

The bank account number is used to issue refunds to the customer.

Personal data such as email, phone number, and customer name are processed to resolve issues related to the provision of goods and services (customer support).

The user’s IP address or other network identifiers are processed to provide the online store as an information society service and for web usage statistics.

Legal basis

Personal data is processed for the purpose of fulfilling a contract concluded with the customer.

Personal data is also processed to comply with legal obligations (e.g., accounting and resolving consumer disputes).

Processing is based on the customer’s consent for the following activities: marketing, informing about new products, and campaigns of interest to the customer.

Recipients to whom personal data is transmitted

Personal data is transmitted to the online store’s customer support for managing purchases, purchase history, and resolving customer issues.

The name, phone number, and email address are transmitted to the transportation service provider selected by the customer. If the goods are delivered by courier, the customer’s address is also transmitted in addition to contact details.

If the online store’s accounting is handled by a service provider, personal data is transmitted to the service provider for accounting purposes.

Personal data may be transmitted to IT service providers if necessary to ensure the functionality or data hosting of the online store.